Company > overview

Company overview >

OnPoint is a management consulting firm advising progressive companies on issues of strategy, organisational development, technology, and operations.

We add value to our clients through an unerring attention to quality, strong expertise and experience and innovation. Whether it is a major strategic or operational need or an organisational challenge, we will always provide honest, objective, thoughtful, and experienced advice.

We deliver business excellence in two steps: combining operational excellence with strategy-focused management which enables organisations to 'do the right things right'.

We help our clients achieve consistently superior performance - as judged by their measures of success.

Our clients trust our advice in uncertain times. They talk to us when the way forward is unclear, information is scarce, and insights are few. They call us when they need to make decisions that will have major consequences for their customers, employees, and key stakeholders. Above all, they call us when they want an impartial and informed perspective.

Our approach >

We start by understanding you. Your organisation. Your priorities. Your history. Your future. Your challenges. Your potential. Our success is inextricably linked to the value we deliver for our clients.

With a broad reach across public and private sectors, we speak plainly in our clients' language. We live their brands and values. We understand their business. When you talk to OnPoint, you'll find that we believe in focusing on what's important to you and your customers. We don't believe in panaceas, 'one size fits all', or rigidly applied standard methdologies

OnPoint was established to work primarily with public service organisations, and as such we have always had a clear sense of purpose and passion for improving the lives of people. Our business is driven by a strong set of values amd principles that define who we are, how we engage with our clients, how we relate to people, and how we manage our business.

Our philosophy >

Our Philosophy is unambiguous and encapsulated in five core value principles.

1. Put the customer first and everything else will follow. We know that the only view that counts in the long-term is that of our clients and their customers. Every decision we make starts with the question "what is best for the customer?"

2. Our first and lasting priority is value creation for our clients. We are in business to improve our clients' performance, creating long-term, win-win relationships and relentlessly focussing on their desired outcomes.

3. We are plain speaking. We base our advice on hard evidence, experience, and creativity. We do not wrap our recommendations in business-school speak that detracts from the central message

4. Respect and humility. We believe that great leaders and the best of people show great humility. We value each and every customer and put their interests before our own. We value diversity, ensuring an interesting and inclusive environment and treating people as we would like to be treated ourselves.

5. Integrity underpins our client engagements. We are honest and open in our dealings, address challenges head on and continously seek ways to improve value-add for our clients. We take responsibility for our actions and are accountable to our clients.