About us > Core values

Core values >

OnPoint was established to work primarily with public service organisations, and as such we have always had a clear sense of purpose and passion for improving the lives of people. Our business is driven by a strong set of values amd principles that define who we are, how we engage with our clients, how we relate to people, and how we manage our business.

We start every assignment by understanding You. Your organisation. Your priorities. Your history. Your future. Your challenges. Your potential. We share your ambitions, aspirations and goals so our success is inextricably linked to the value we deliver for you.

With a broad reach across public and private sectors, we speak plainly in our clients' language. We live their brands and values. We understand their business. When you talk to OnPoint, you'll find that we believe in focusing on what's important to you and your customers. We don't believe in panaceas, 'one size fits all', or rigidly applied standard methdologies

Our philosophy >

Our Philosophy is unambiguous and encapsulated in five core value principles.

1. Put the customer first and everything else will follow. We know that the only view that counts in the long-term is that of our clients and their customers. Every decision we make starts with the question "what is best for the customer?"

2. Our first and lasting priority is value creation for our clients. We are in business to improve our clients' performance, creating long-term, win-win relationships and relentlessly focussing on their desired outcomes.

3. We are plain speaking. We base our advice on hard evidence, experience, and creativity. We do not wrap our recommendations in business-school speak that detracts from the central message

4. Respect for our clients, their customers, our employees and partners. We value diversity, ensuring an interesting and inclusive working environment and treating people as we would like to be treated ourselves. We respect the Individual, our extended network of partners and suppliers by challenging them and helping them improve.

5. Integrity, sincerity and humility underpin our client engagements. We are honest and open in our dealings, address challenges head on and continously seek ways to improve value-add for our clients. We take responsibility for our actions and are accountable to our clients.