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OnPoint advises clients on best and 'next' practices - the emerging trends in business operations and technology. However, we do not condone navel gazing. There has to be a point and an end-product to the analysis. We truly believe that 'necessity is the mother of all invention'. Wild 'bring your own innovation' parties arranged in the name of 'competitive advantage' rarely deliver tangible results.

OnPoint consultants consider themselves doers first and foremost, with the credentials and desire to act as well as advise.

We encourage clients to stay focussed on their goals and manage their business across three time horizons: the short term (current fiscal year); the medium term (2-3 years); and the long term (3-5 years). We fully expect our insights and ideas to resonate with the current crop of leaders as well as prepare the ground for their successors too.

Are Public Private Partnerships fundamentally flawed

This paper presents real life insights on the practical issues facing both public and private sector organisations that embark on the partnership journey together; why many partnerships are doomed to fall short of their aspirations; and what steps can be taken to minimise the risk of failure and increases the prospects for prosperity.

Five golden rules of winning value propositions

In this paper, we discuss the ingredients of winning value propositions. The importance of focusing value propositions on the one or two keys points that matter most to the customer; communicating your value differentiation in a way that is tangibly valuable and resonates with the customer; substantiating your value assertions with hard evidence; being willing to cede points of weakness to your rivals provided that these are of less value to the customers; and playing down points of parity to keep the buyer focussed on the simple value choices you present.

CRM strategy in the Public Sector

Transcript of a speech delivered to IRRV Conference November 2006

Getting what you've always wanted (with Strategic Performance Assurance)

An introductory slide pack to the discipline of Strategic Performance Assurance (SPA) and OnPoint's SureFast implementation tool. SPA is the means by which organisations can systematically ensure that the actions of their employees, partners and suppliers are aligned to achievement of the organisation’s strategic goals; and effectively manage their performance relative to target levels. We see SPA - not simply as a performance monitoring or management tool – but as a end-to-end means by which the creation of value in an organisation is managed and distributed; and winning strategies are created, implemented, and executed. A successful SPA approach should complement existing quality, cost, time, and people management systems.

Turning strategy into reality

It is often said that strategy is no substitute for great tactics. This paper explores why so many strategies fail to deliver their objectives, or worse still are ignored completely - and how to ensure what is planned is delivered.

Calculating your human sigma

If product and service quality is improved by reducing the variability in processes, is it equally valid to apply six sigma principles to human capital - that most precious of resources? This paper argues six sigma techniques can be applied to employees - their quality defined, measured, improved, and controlled.

The business case for CRM in public service organisations

CRM (Customer Relationship Management) systems and strategies have a clear role for private sector companies - selling the right propositions to the right customers. The ROI can be demonstrated through the usual financial measures. The public sector has been quick to follow the trend and implement their own CRM systems and strategies. This paper examines the perceived value in this approach, the anticipated ROI and how it is being measured.

Releasing public efficiencies by sharing services

This paper looks at the prospects of shared services service delivery models for improving the effectiveness and efficiency of public services

Making the most of Key Sales Opportunities

Maximise your chances of winning public sector contracts with the help of OnPoint's Key Stage Interventions program

Are public services best left to public servants?

There is an adage that says 'never outsource a problem'. If that is true, then why does the public sector usually consider outsourcing services in cases of weak performance, underinvestment, and fiscal pressure? This paper argues the case for alternative models of collaboration that oppose wholesale outsourcing to the private sector as the best of two evils.

The secrets of high performing organisations

This paper explores what makes high performing organisations tick and what lessons can be practiced by all.