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We work predominantly with public service organisations from local authorities and housing associations through to police authorities and primary care trusts. Our mission is to make a positive contribution to the effectiveness of UK public services. To this end, we work with direct end service providers as well as their partners and suppliers including private sector, public sector, not-for-profit, voluntary and community sector organisations.

Our clients work tirelessly to improve the lives of ordinary people, putting the well being of local people and communities at the centre of their business ethos, mission, objectives and goals. We feel to be part of the solution we must do the same. We help them achieve more with their limited resources, do better in challenging environments, and improve the lot of the people they serve.

Communities and Local Government >

For the founding partners at OnPoint, the dream of building a distinctive consultancy practice stemmed from their thinking on modernisiing public services. We have always worked in the vanguard of public service transformation: helping clients to implement smarter ways of sourcing services, lead cultural change, make the right technology, systems and process choices, understand how to improve customer-focussed services, realise greater benefits from technology investments, and forward plan with confidence.

OnPoint works with private sector companies of all sizes to help them achieve consistently superior performance. We add value to delivering higher profitability by helping clients to translate their vision into winning strategies and to realise the desired outcomes of executing those strategies effectively. We help them to reduce waste and unnecessary costs, work smarter and more efficiently, improve prospects for growth, motivate staff, and better manage customer expectations.

We developed much of our know-how and expertise in large-scale customer services whilst working with water and energy utility companies. We understand the regulatory, economic, customer, and service logistic challenges particular to this industry.

OnPoint supports and values the role of the not-for-profit sector in building sustainable communities and improving the lives of disadvantaged and vulnerable people in today's society. We work to improve the performance of a wide range of public and voluntary organisations through executive support, consultancy, and advising on building an innovation and 'can do' culture.