Sectors > Communities and Local Government

Communities and Local Government >

For over a decade, OnPoint consultants have worked alongside local authorities and public service organisations to secure better value services and improved local outcomes. We combine our deep experience of service transformation with new ideas and innovation to help our clients to get the most from available resources and achieve better outcomes for citizens and service users.

We aspire to nurture enduring relationships with public service organisations to help them address their most pressing challenges. By drawing on our private sector experience and by working in association with some of the most renowned practitioners, we work to enhance the effectiveness and efficiency of government bodies, enabling them to better fulfill their commitments to the public.

We help clients improve their organisation's capacity to deliver more with less, This often takes the form of an assignment with three discerete phases: Diagnosis (where are we now?), Hypothesis (options appraisal), Feasibility (validation of recommendations); and typically followed by subsequent Implementation and Review phases.

Where are you now?

To start with, OnPoint will provide a frank, accurate and comprehensive assessment of your organisation's inherent capabilities and capacity for fulfilling its strategic objectives within its unique set of constraints. We know each organisation is unique with different challenges. That is why we avoid tick-box style analysis and instead rely upon hard facts, rich knowledge elicitation and first hand observation to define the status quo.

This initial analysis includes cultural mapping; assessment of adopted practice, process, and procedures; effectiveness of business intelligence and decision support systems; exploitation of enabling technologies; cost and performance benchmarking; function/service reviews. From this work, we are able to accurately determine your current position, and direction and speed of travel.

Lengthening your stride

OnPoint will be alongside you every step of the journey, building confidence to strive for higher targets and to lengthen and quicken your stride. With a clear assessment of the status quo and clarity of vision, we can confidently define the future roadmap. This roadmap may include changes in service delivery model and key business processes, opportunities to realise quick wins, revised operational strategies, sourcing options, staff engagement and communication campaigns, etc.